Modern delivery services and fleet management go hand in hand in the era of fleet innovation. In order for managers to accurately track customers, delivery routes, and local and international delivery services, fleet management is highly recommended.
What is a courier?
Whenever you scroll through the online store, order items, and clear your cart, guess who's delivering your goods to your doorstep? Courier companies.
These businesses collect and ship items from one place to another, from clothes to groceries. They are an affordable option for shipping and delivering packages in South Africa.
While courier services make it easier for the average person to shop online, businesses also often use these services because they are an important part of business operations.
Using a courier for ecommerce fulfillment allows businesses to:
- Delivery of multiple packages
- Offer more professional or regional delivery services
- Waiver of service delivery liability
How does the courier business work?
How a courier service fulfills an order depends on the nature of the business, contracts, location, customer needs, and many other variables.
To reduce overall shipping and delivery time, couriers often pick up many different orders at once for delivery to a specific area. This is preferable to walking back and forth between locations, with a zigzag pattern. To avoid this, route optimization is often used. In this way, courier services can send multiple orders in a day and reduce unnecessary journeys by coordinating deliveries in specific areas.
The way the courier delivers the package may change depending on where the courier is located. Most couriers follow a customer-centric standard cycle based on their chosen delivery preferences.
A normal courier delivery process might look like this:
- From the moment your order is processed and shipping details are sent to you for easy tracking, the business ships all orders to a local warehouse, where couriers pick them up and ship them to the designated delivery area.
- During this time, you will receive tracking updates on their items, informing you that the courier is shipping the goods directly to your home or office.
- This cycle repeats when the courier returns to the local warehouse to pick up the goods and deliver the package to other eagerly waiting customers.
Depending on the delivery route and destination, the cycle may go back and forth more, especially without fleet management services that provide route optimization and fuel management.
How to choose the best courier service in South Africa?
Courier companies handle many precious, personal and valuable shipments. That's why it's important to find a company you trust. A business may need a courier who can deliver the goods on time and ensure that the goods are in perfect condition, while the average person only needs a courier company that can deliver the goods quickly.
When looking at couriers, there are plenty of options. Depending on your needs, consumers can view online reviews from previous customers, while businesses are better off choosing a courier that has the ability to manage the size of the order they wish to fulfill and whether the company can meet their local or global needs, and they may need to work with local and international courier services.
Other aspects to consider include; Price, location, international reach, courier options and more. It is wise for businesses to consider multiple couriers that can cater to deliver different types of packages to suit your needs.
We've put together a list of five couriers that South Africa has to offer, including local and/or global shipping:
- Fast courier
- Round-the-world flights
- MDS COAL MINE
- Air Express
The Courier Guy is one of the top courier services in Southern Africa, offering a range of popular delivery services such as:
- Same day delivery
- Overnight courier
- International shipping
In order to choose the best South African courier service for you, research the services offered and familiarize yourself with its handling procedures.
What is fleet management and how does it benefit delivery services?
Fleet management is used to track and monitor business operations. With this, couriers can keep fleets efficient, on time, and within budget while making effective business decisions.
Fleet management and operations are part of any business that relies on commercial vehicle operations. To increase productivity and keep the business running as smoothly as possible, fleet management is used to oversee all fleet operations, employees, and maintenance practices.
In addition to effective management, fleet management is widely used for the following reasons:
- Fleet coordination
- Ability to cut fleet costs
- Maximize productivity
- Delivery quota reached
How does fleet management work?
While fleet management software may seem like a simple solution to many of the difficulties that come with this job, fleet management service technology can only reach its full potential when other factors are brought under control.
The foundation of fleet management is GPS tracking. Fleet managers can use the software to view precise locations and use it to monitor vehicles while receiving additional information about driving behavior and other aspects of safety.
Fleet managers can more easily collect data on vehicle acceleration, speed, braking power, and fuel consumption through telematics, which helps them determine when maintenance and repairs are needed.
Sensors are used to detect any sudden movements, such as rapid acceleration or hard braking, giving you a good idea of the driver's behavior, which directly affects the vehicle's fuel use.
Keeping track of your fleet's records and maintenance can be very expensive. By handling vehicle maintenance, negotiating maintenance costs, and planning service intervals, using a fleet management system can help reduce costs and avoid unplanned downtime.
How can delivery services benefit from vehicle telematics?
Using courier services to ship goods from suppliers to wholesalers or fulfill customer orders is a common and affordable option for business growth. In our increasingly connected world, especially with the rise of e-commerce, there is no denying the importance and benefits of courier services.
In all aspects of fleet management, managers need to run fleet vehicles on the road and stay safe.
Vehicle telematics data comes in handy when analyzing:
- Fleet vehicles
- Vehicle location
- Service delivery
- Driver behavior
- Community safety
- Dispatch unit
- Preventive maintenance
In order for your parcel to ship safely and on time, you need an experienced company or service provider who uses telematics technology to track and deliver your parcel securely in real-time.
After ordering an item online and receiving a confirmation email/SMS from the courier service that your package is on its way, the first logical option is to track its every movement until it reaches your doorstep, right? So, what if your shipment gets lost in transit in South Africa or your city? This is where fleet management can help.
Each package has a shipping label that is scanned at every website along the way, and fleet management software can search from the last warehouse where the goods were scanned and track them to the last vehicle with those items.
What is the role of a fleet manager?
The goal of fleet managers is to keep costs low, maximize profits and minimize risk while overseeing and optimizing the fleet.
They are usually responsible for the different divisions that make up the entire fleet. Fleet managers are responsible for fleet operations and may be responsible for route planning, driver management, asset utilization, vehicle maintenance, and implementing any initiatives that help increase business productivity and avoid cost waste.
To improve fleet efficiency and reduce operating costs, entities often use companies like Cartrack, which offer efficient vehicle telematics and affordable, easy-to-use total fleet management solutions.
The latest benefits of fleet management
No matter how many vehicles are in the fleet, managing them manually can be difficult. Through predictive analytics and accurate reporting, fleet management software can help fleet managers:
- Get real-time visibility into their operations
- Increase driver satisfaction
- Reduced fuel consumption.
Reduce operating costs
- Maintain the fleet
- Comply with regulatory guidelines
- Improve service levels
5 ways fleet management can improve your company's delivery efficiency
Fleet management technology dominates the logistics and commercial transportation sector. Since it offers multiple advantages, they not only simplify the process but also improve delivery efficiency. Here's how:
- Instant routing
Route optimization for effective planning is called "real-time dynamic routing" because it enables fleet managers to leverage real-time data and insights. It takes into account a variety of factors, including same-day delivery, quantity of goods, weather conditions, and traffic flow.
It increases the reliability of business organizations in adhering to timelines and deadlines. In addition, it helps drivers save time, allowing them to complete more deliveries in a day.
- End-to-end real-time monitoring
This data is available to managers and qualified employees throughout the supply chain. Allows for better decision-making and general performance improvements as they can access real-time information from their fleet platform at any time.
FLEET PLATFORMS LEVERAGE ARTIFICIAL INTELLIGENCE (AI), MACHINE LEARNING, AND TELEMATICS TO PROVIDE PLANNING, FLEET AND DRIVER ASSIGNMENT, AND TRACKING FROM A SINGLE POINT.
Increase productivity by highlighting potential issues and increasing transparency for customers, managers, drivers, and the business by:
– Aggregate data
– Automatic reporting
– Improve real-time visibility across the supply chain
Since goods sometimes arrive at their destination using several different modes of transportation, it is sometimes difficult for businesses to determine their exact location due to the non-linear nature of the route.
However, through automated systems, multimodal visibility is improved, contributing to the smooth coordination and execution of plans. Fleet management can also improve operational capabilities and operational efficiency, while ensuring that cargo is handled carefully in accordance with best practices.
- Electronic proof of delivery
ELECTRONIC PROOF OF DELIVERY (POD) IS THE SIGNING OF YOUR DELIVERY ON YOUR MOBILE DEVICE. THIS IS A SIGNIFICANT BENEFIT OF SHIFTING LOGISTICS TO A DIGITAL APPROACH. BY GOING PAPERLESS, YOU CAN REDUCE COSTS WHILE STREAMLINING OPERATIONS FOR FLEET MANAGERS AND EMPLOYEES.
With the help of electronic tools, labor-intensive manual data entry processes are now greatly reduced and drivers are provided with all the information they need on an easily accessible platform.
- Contactless transport
Fleet management software lets customers know when their products are delivered and confirms delivery with electronic signatures, minimizing or eliminating physical contact and maintaining social distancing. They are always informed at every stage of the process and can also pay using a digital wallet.
The result is:
– Enhance the customer experience
– Increase delivery profitability
– EFFICIENT #PL MANAGEMENT
– Better control over fleet operations
– Improve the efficiency of multimodal transport
– Helps archive the perfect order index
– Comply with on-time delivery
– Reduce your carbon footprint
Benefits of fleet management for couriers
Fleet management software offers the same benefits as other businesses and industries. With a comprehensive view of fleet day-to-day operations, managers can effectively manage and deliver their expertise through the fleet platform without having to physically travel where it's needed.
Now, courier services can monitor a driver's progress with real-time information, giving you insight into driver behavior and vehicle handling.
Wireless communication can be used to notify customers when deliveries will arrive. While other features like mileage reports allow you to track and verify your employees' work and bills.
Fleet management services also offer couriers the following benefits:
- Communicate quickly and clearly
- Reduce time spent on administration
- Deliver more flexible and reliable services
- Maximize successful orders
- Improve operational efficiency
- Ensure accurate pickup, delivery, and returns
Why do you need fleet management?
Catrack's fleet management solutions can help couriers deliver locally and internationally. Regardless of the size of your courier service, a good fleet management system can help you manage any business.
Contact Cartrack today for a simple fleet management solution tailored to your business needs.