Cartrack Payments: Everything You Need to Know

 

Managing your Cartrack subscription is crucial for protecting yourself and your vehicle. Understanding how to pay for and maintain your subscription will ensure uninterrupted service, giving you peace of mind knowing you're always protected on the road.

In this blog, we will guide you through understanding aboutCartrackAll payment information helps you choose the payment method that best suits your needs and keeps you informed about your subscription status.

In this article, you will:

• Learn about Cartrack's different payment options
• Learn about the various payment methods we offer.
• Get step-by-step guidance on how to make payments using Cartrack.
• Learn how to solve common payment problems
• Understand our payment rules, guidelines, and terms to ensure smooth account management.

 

What payment options does Cartrack offer?

Cartrack offers two payment options, namelyCash and lease agreementThe payment option you choose depends on your needs and budget.

• cash: With a cash contract, the customer pays upfront for the equipment and owns the tracking device. This typically results in lower monthly fees. Once ownership is secured, the service can be discontinued without penalties, as there is no long-term contract binding the customer.

• lease: With a rental contract, you don't own the tracking device. Instead, you pay a monthly fee to use it. Rental contracts typically require a minimum commitment period (e.g., 36 months). This allows you to easily adjust the service as your needs change, letting you easily scale up or down within the contract.

By carefully considering these options, you can choose the payment method that best suits your budget and requirements.

 

Which payment method suits you best?

Cartrack offers a variety of payment options to cater to individual and business customers. Our customers can choose to have payments deducted from their accounts monthly, or they can choose to make payments via Electronic Transaction Transfer (EFT). However, it's important to note that when using EFT, funds may take several days to appear in our account, depending on the bank the customer uses. Therefore, it is your responsibility to ensure this is done promptly to avoid late payments that could negatively impact your account.

We also offer other popular payment methods, such as Faster Payment System (FPS) and cheque payment.    

 

Available Cartrack payment methods

The following are the different payment methods we currently offer:

Payment methods	describe
Deposit cheque	Payment deducted from your bank cheque account
Bank transfer	Conduct in real time online or offlineTransferdeal with
FPS (Fast RPM)	Interbank instant 24/7 electronic payment

 

How to make a payment using Cartrack

Let's explore how to make payments using Cartrack. Our payment process is simple and secure, ensuring your transactions are always smooth. We highly recommend automating your payments for your convenience. Setting up Autopay is easy and ensures your monthly payments are automatically deducted from your bank account. This eliminates the need to remember payment dates and ensures you're always up-to-date.

 

Cartrack payment issues and solutions

To provide you with the best service, we have dedicated customer service representatives ready to assist and handle your inquiries 24/7. Below are some common payment issues customers encounter and how to resolve them if you find yourself in the same situation:

1. Why was my account charged twice within a month?

This typically happens when your account is behind on payments. In this case, we may charge your account twice to help you catch up on payments and continue to enjoy our services.

 

2. What should I do if I have difficulty making payments to my account?

At Cartrack, we understand that financial difficulties can occur. If you find yourself struggling to pay your accounts, please contact us. If applicable, we can work together to develop a suitable payment plan.

 

3. Why is the amount deducted from my account different from the amount I agreed to pay for the subscription?

For new subscribers, the first charge includes the current month's fee plus a pro-rata calculation of the days used in the previous month. Your subscription fee may also change if you add additional services. If last month's payment was refunded, the next charge will also cover that outstanding amount. For further inquiries, please contact us.info@cartrack.com.hk 

 

4. What is percentage-based charging and how is it calculated?

The percentage-based pricing is to cover the services we provide to our customers from the first day of equipment installation to the end of the month. This applies to all new customers who apply in the middle of the month. The percentage amount varies from person to person as it depends on the package you have. Let's see how this fee is calculated.

How to calculate proportional payment:

• Take the customer's total monthly contract amount and divide it by 31 to obtain the daily rate.
• Take 31 and subtract the date the equipment was installed, then add one day to include the installation date.
• Multiply the above answer by the daily rate calculated proportionally. This amount will be deducted the day after installation to ensure service is available from day one.
• Monthly subscriptions will be deducted on the date specified by the customer, usually the payment date (which coincides with the customer's payday to ensure uninterrupted service).

This is a one-time payment at the start of your contract. If you adjust your contract, such as upgrading or downgrading services, it will be recalculated to accommodate those changes.

 

5. How do I change my plan?

If you wish to change your product plan, whether it's an upgrade, downgrade, or addition of value-added services, there will be different migration fees depending on your choice. If you are upgrading on a cash contract that requires the installation of different hardware or equipment, you will have to pay the cost difference between the old and new plans.

Here's how to change your Cartrack plan:

• Contact Cartrack:via emailinfo@cartrack.com.hkOr call +852-3955 1050 to contact our customer service department and let them know you want to change your plan.

• Select your new plan:Discuss available plans with the customer service team and choose the one that best suits your needs.

• View Fees:The team will explain any additional fees or changes in fees based on the plan you choose.

• Confirm and make payment:Once you agree to the new plan, you may need to pay any price difference or relocation fees.

• Installation (if required):If the new plan requires different equipment, Cartrack will schedule the installation at a time that is convenient for you.
• activation:Once payment is complete and installation is finished (if required), your new plan will be activated, and you can begin enjoying the updated services.

 

6. Why am I still being charged to my account after I canceled my Cartrack subscription?

If you haven't received confirmation that your Cartrack subscription has been cancelled, it may still be active. Send an email toinfo@cartrack.com.hkAlternatively, you can call +852-3955 1050 so we can investigate and confirm whether the cancellation has been completed. The cancellation process cannot be completed without payment of the required fees.

 

 

Payment Rules and Guidelines

Like any contract agreement, you need to understand the Terms and Conditions (T&C) to better manage and understand your Cartrack account. Once you open an account with us, our T&C regarding fees will be sent to you via email. You must familiarize yourself with the contents of the document to help you manage your account and avoid long-term misunderstandings.

View Cartrack simplifiedT&C,The details regarding fees are in Part 5 of the document.

Terms and conditions related to fees

• Price list All costs are listed in the product brochure and are updated regularly. You can request a copy at any time.

• You agree to pay the service fee shown on the subscriber application form. This fee will be paid in advance via monthly deductions from your bank account.

• This fee will be deducted on your pay date or your preferred deduction date. If either date falls on a non-working day, the payment may be deducted on the previous working day.

• If your debit order is returned for any reason, the payment date may be adjusted.

• Additional services, such as roaming fees, must be paid within 30 days of receiving the invoice. The amount on the invoice is deemed accurate and payment cannot be withheld for any reason.

• The first payment, including any purchase price (if applicable), is due upon installation of the equipment.

• A written notice will be given 30 days prior to any fee increase, specifying the new amount and effective date.

• The portion of the charges related to foreign currency costs may vary depending on exchange rate fluctuations or changes in third-party costs. Written notice will be provided 30 days prior to any adjustments.

• Any outstanding amount will accrue interest from the due date to the date of payment at the highest legally permitted rate.

In short, it is important to understand our payment options and processes so that you can better manage your account. This also includes the terms and conditions in your contract; these will answer any questions you may have about the fees.

If you need clarification on the contract, please feel free to contact us.Contact us.

 

Frequently Asked Questions about Telematics and Insurance

Q: Am I required to commit to using a specific payment method?

A: If you are an invoice customer, it means we will not deduct the amount from your account, and you can switch between different payment methods.

 

Q: What happens if I don't pay into my account?

A: Cartrack may recover unpaid fees. This could mean deducting money from your account, or in some cases, taking legal action. If this happens, the agreement will be cancelled, and you may be subject to reasonable penalties for early cancellation.

Please note that if there are any outstanding balances, our dispatch department will be unable to set up any new contracts until everything is resolved.

 

Q: How do I get my monthly statement?

A: Depending on your preference, you must choose to receive monthly statements, which can be sent via email or WhatsApp.

 

Q: How can I get a refund if I overpaid?

A: You should contact our accounting department immediately. They will investigate and issue a refund if applicable.